Refund policy

Returns and Defective Goods
Every product sold by HFS Specialities Ltd has been checked for both quality and safety. Sometimes, however, items are damaged during delivery (in this case please retain the outer packaging) or unacceptable in some other way and we will make every effort to rectify that situation.
When you receive your goods, please check them immediately. Any damage must be notified to us within 5 working days of receipt of your order. Claims for damage will not be accepted beyond this time.
Goods that are unacceptable for any reason may be returned for a refund, but you must contact us within 5 working days of receipt if you wish to return the item. We will replace any goods which are defective in workmanship or materials or, at our option, refund the purchase price of those goods.
Goods returned which are not defective or faulty will be subject to the return shipping costs.
We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible.
We are happy to exchange or refund purchased items provided they are returned in a saleable condition within 30 days of purchase. 
If you are unhappy with any item you must first notify us within 30 days of purchase via email to:
contact@enamelshades.co.uk
If the return is approved by us the item must be returned at your cost in the original packaging to the following address:
Returns
HFS Specialities Ltd
Unit 4, 181-187 Moseley Street 
Birmingham
B12 0RT 
We will refund only the item cost and not the cost of return postage or packaging unless the goods are defective.
Your statutory rights are not affected.
We will not be held liable for any loss or damage resulting from the use of goods whether defective or otherwise nor for any consequential damages or any costs incurred by the Buyer in connection with the goods or for whatever reason.

Cancellation
We comply fully with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have the right to cancel and return an order for a period of 14 working days beginning with the day after the day on which you receive the goods.