Terms and Conditions
Particulars of Ownership
The Website www.enamelshades.co.uk is owned and managed by HFS Specialities Ltd Unit 14 Stirchley Trading Estate, Hazelwell Road, Birmingham B30 2PF. Registered in England and Wales No 8032221
These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.
All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.
Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.
These Conditions may not be varied except by the written agreement of Harry Starling, Director of HFS Specialities Ltd, the Seller.
2. Our Service
Our web site and services are provided to you on an "AS IS" basis. You agree that the owners of this web site exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this web site and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.
4. Privacy and Security
We use selected trusted third parties to provide secure credit card payments using encrypted using 128-bit SSL certificates ensuring the maximum security for your personal payment details. We do not store any customer financial details ourselves.
Sage Pay Security Policy is viewable here:http://www.sagepay.co.uk/policies/security-policy
PayPal Security Policy is viewable here:https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full
Email addresses obtained as part of a business transaction on this website are used to send a confirmation email to before processing the order and dispatch confirmation once the order is complete. Email addresses used to conduct business will be added to our mailing list. You can request to be removed from this mailing list at any time by contacting us directly or via the unsubscribe link in any email sent via this list. Unsubscribe requests may take up to 72 hours to process.
Customers who have or apply for a 30 day credit account authorise HFS Specialities Ltd to carry out credit checking and reporting through third party agencies of their choice. This information is viewed through the website of the third party in order to assist business decision making and not downloaded or stored in any way by HFS Specialities Ltd. This information is treated as strictly confidential and we will not disclose any part of such information to any person except as required for the performance of our our obligations under this agreement or the law.5. Prices and VAT
All website prices are displayed inclusive of any VAT payable at the current HMRC rate unless otherwise stated. Quoted prices are exclusive of VAT.
HFS Specialities Ltd is registered for VAT in the UK. VAT Registration GB 150 5387 216. Acceptance of Orders
There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. To ensure availability of all our products customers may be limited to a maximum number of items. If we are out of stock of a particular product for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you.
We will not be held liable for any errors of understanding or any costs incurred due to that understanding where orders are placed by telephone.7. Delivery
Delivery will be made to the address specified by you on the completed order form.
We aim to ensure delivery within thirty days of placing an order and we will take all reasonable steps to meet this delivery time. We do not guarantee delivery will take place within any specific dates or times. Although we aim to achieve a next working day delivery on orders received on working days before 1100 this is not guaranteed. We will usually attempt to contact you if there is any reason for the dispatch of your order to be delayed.
We use external parcel delivery companies to fulfil our deliveries and we do not have direct control over these services. We will not be held responsible for delivery delays caused by circumstances outside our control howsoever caused. Delivery conditions and signatures for delivery will vary dependent on carrier used. All goods must be signed for on delivery by an adult aged 18 years or over.
If a carrier attempts to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will usually leave notification of attempted delivery and you will need to contact that delivery company to arrange redelivery. We cannot be held responsible for delivery companies failing to leave non-delivery notification, failed deliveries or any costs incurred by you in arranging redelivery.
The delivery services we use cover most UK residential addresses with individual postcodes. Selected caravan parks, camp sites and holiday homes may be excluded, please check your postcode.
Whilst every effort will be made to ensure that any goods ordered are delivered within the period specified for delivery of such goods on the relevant page any dates quoted for delivery of the Goods are approximate only and we shall not be liable for any delay in delivery of your order however caused. Time for delivery shall not be of the essence of the Contract. Your order may be delivered by us in advance of the estimated delivery date. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will attempt to contact you to notify you of this.
You are responsible for providing us with a full and accurate delivery address. The delivery point must be accessible to the public and the driver must be able to park within 25m of this point. Customers must have someone available at this address between the normal delivery hours of 0800 to 1800 on the expected delivery day. It is accepted that deliveries may take place outside of these hours. With regard to new build, refurbishment and other construction site locations it is essential that you confirm that the address is known to local couriers and has received deliveries and handled collections previously.
The order may at our discretion be delivered in instalments. Each delivery shall constitute a separate contract and failure by us to deliver any one or more of the instalments in accordance with these conditions or any claim by you in respect of any one or more instalments shall not entitle you to treat the contract as a whole as repudiated.
If we fail to deliver the goods (or any instalment) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the goods.
If you fail to take delivery of the goods or fail to give us adequate delivery instructions then, without prejudice to any other right or remedy available to us, we may cancel the contract and refund to you the price of the goods less the cost of their delivery and the cost of their being returned to us.
We specifically cannot be held responsible for any loss, damages, liability or expense incurred by you related to late or non delivery of an order.
For international shipments any additional taxes, charges, duties or other fees levied by any Shipping Company, Government Department, Customs Authority or any other third party will be payable by the you and by accepting these terms and conditions you also give us the permission to charge your debit/credit card for any duties or fees that may be charged to us by such customs authority in respect of your goods. If we are unable to automatically charge your card we will notify you in writing and you will be required to pay us the stated sum within 7 days. Failure to make payment may result in additional recovery costs being incurred which shall ultimately be the responsibility of the customer.
The contract is completed and responsibility for the goods transfers to you once the goods are delivered.
Every product sold by HFS Specialities Ltd has been checked for both quality and safety. Sometimes, however, items are damaged during delivery (in this case please retain the outer packaging) or unacceptable in some other way and we will make every effort to rectify that situation.
When you receive your goods, please check them immediately. Any damage must be notified to us within 5 working days of receipt of your order. Claims for damage will not be accepted beyond this time.
Goods that are unacceptable for any reason may be returned for a refund, but you must contact us within 5 working days of receipt if you wish to return the item. We will replace any goods which are defective in workmanship or materials or, at our option, refund the purchase price of those goods.
The buyer is responsible for the return shipping costs of Goods returned which are not defective or faulty.
We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible.
We are happy to exchange or refund purchased items provided they are returned in a saleable condition within 14 days of purchase.
If you are unhappy with any item you must first notify us within 14 days of purchase via email to:
If the return is approved by us the item must be returned at your cost in the original packaging to the following address:
Returns - HFS Specialities Ltd
Unit 14 Stirchley Trading Estate
We will refund only the item cost and not the cost of return postage or packaging unless the goods are defective.
Your statutory rights are not affected.
We will not be held liable for any loss or damage resulting from the use of goods whether defective or otherwise nor for any consequential damages or any costs incurred by the Buyer in connection with the goods or for whatever reason.9. Cancellation
We comply fully with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have the right to cancel and return an order for a period of 14 working days beginning with the day after the day on which you receive the goods.10. Business to Business “Trade Customer” Returns & Cancellations
Business customers may be offered trade prices at the Company’s discretion to selected trade customers whether on a cash sale, proforma or 30 day account basis. Business to business sales are outside of the protections of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you are a business customer, you may return any unopened goods, in original condition, which can be sold again "as new", within 14 days after the day of receipt of the goods. Customers are responsible for the delivery costs of returning the goods. Please email email@example.com to arrange a return.
You will be refunded for item costs excluding shipping charges once the goods have been received and confirmed "as new”.
All business returns are subject to a 25% restocking fee. We do not offer returns on bespoke items, modified products and cut lengths of flex.11. Payment
Payment is due in full before any goods are dispatched. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
When providing us with Payment Details (Credit Card, Debit Card, Paypal or any other service we may accept) and submitting the Order you confirm and undertake that the information contained within the Order is true and accurate and that you are authorised to use the Payment Card. You authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract. The deduction of monies from your Payment Card does not mean that we have accepted your order nor does it mean that a contract has been formed between us. In the event that we reject you order we will credit you or your Payment Card or with the amount deducted.
If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.
Where Goods are returned by you we will credit your payment card with the appropriate amount.
We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.
We reserve the right to issue any credits or refunds by the means we choose not necessarily by the means the order was placed. This method includes but is not limited to Cash, Bank Transfer, Paypal Payment, Cheque and Payment Card refund.
30 day credit account customers agree to pay the full invoice value within 30 days of the date of the invoice. HFS Specialities Ltd reserve the right to charge interest on outstanding sums over this 30 day period on a daily basis on outstanding sums at the rate of 2% above HSBC Bank plc's base rate. If your customer account exceeds its credit limit or has outstanding payments against it then no further orders will be dispatched until the outstanding amount is settled.
12. Registration and Passwords
You are responsible to maintain the confidentiality of any passwords and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorized use or your registration, user account or password. We reserve the right to offer or remove any customer registration facility at any time.
13. Your Conduct
You agree that our web site may expose you to Content that may be objectionable or offensive. We shall not be responsible to you in any way for the Content that appears on this web site nor for any error or omission.
You explicitly agree, in using this web site or any service provided, that you shall not:
(a) provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortious, defamatory, libelous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this web site or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law;
(b) impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you;
(c) collect or harvest any data about other users;
(d) provide or use this web site and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising without our prior written consent;
(e) provide any Content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets.
Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.
YOU UNDERSTAND AND AGREE THAT YOUR USE OF THIS WEB SITE AND ANY SERVICES OR CONTENT PROVIDED (THE "SERVICE") IS MADE AVAILABLE AND PROVIDED TO YOU AT YOUR OWN RISK. IT IS PROVIDED TO YOU "AS IS" AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, IMPLIED OR EXPRESS, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY, IMPLIED OR EXPRESS, THAT ANY PART OF THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, TIMELY, SECURE, ACCURATE, RELIABLE, OF ANY QUALITY, NOR THAT ANY CONTENT IS SAFE IN ANY MANNER FOR DOWNLOAD. YOU UNDERSTAND AND AGREE THAT NEITHER US NOR ANY PARTICIPANT IN THE SERVICE PROVIDES PROFESSIONAL ADVICE OF ANY KIND AND THAT USE OF SUCH ADVICE OR ANY OTHER INFORMATION IS SOLELY AT YOUR OWN RISK AND WITHOUT OUR LIABILITY OF ANY KIND. Some jurisdictions may not allow disclaimers of implied warranties and the above disclaimer may not apply to you only as it relates to implied warranties.17. Representation and Warranties
By accepting these terms and conditions the Buyer acknowledges that we have made no representation, warranty or condition that the goods are fit for any purpose.18. LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSS (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR ARISING OUT OF (I) THE USE OF OR THE INABILITY TO USE THE SERVICE, (II) THE COST TO OBTAIN SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THROUGH THE SERVICE, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS, (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR (V) ANY OTHER MATTER RELATING TO THE SERVICE.
You expressly agree that we will not be liable for any site based delays or costs incurred by you in relation to any goods supplied by us. This includes any costs relating to tradesmen and any others where our supplied goods are delayed, undelivered, or unsuitable for purpose. In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.
19. Reservation of Rights
We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our web site, its content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our web site or service without our prior written consent.
20. Notification of Copyright Infringement
If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights please contact us at firstname.lastname@example.org and we will investigate the matter within one business day.21. Applicable Law
By continuing to browse or otherwise accessing the web site, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this website now