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Privacy

Privacy Policy – HFS Specialities Ltd

HFS Specialities Ltd are committed to protecting and respecting your privacy and having a transparent privacy policy fully compliant with current regulations.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you agree to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to contact@enamelshades.co.uk or by writing to HFS Specialities Ltd, Unit 14 Stirchley Trading Estate, Hazelwell Road, Birmingham B30 2PF. Alternatively, you can telephone on 0121 451 1799.

Who are we?

We are HFS Specialities Ltd, trading online as www.enamelshades.co.uk. We are a company registered in England & Wales (Reg No. 08032221). Our registered address and trading address is HFS Specialities Ltd, Unit 14 Stirchley Trading Estate, Hazelwell Road, Birmingham B30 2PF.

How do we collect information from you?

We obtain information about you when you browse our website use our live chat or messaging facility or use our  website to make a purchase or if you register to receive our email newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to enable us to process orders that you have submitted; dealing with entries into a competition; seek your views or comments on the services we provide; notify you of changes to our services; send you email communications about promotions of our goods and services which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example HMRC require us to hold tax invoice details for 5 years). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We will only pass your information to a third party service provider for the purposes of completing tasks and providing services to you on our behalf (for example an external email marketing provider). When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Please be reassured that we will not release your information to third parties unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure payment pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have the right to choose whether or not you wish to receive information from us. We will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: contact@enamelshades.co.uk or telephone on 0121 451 1799.

How you can access and update your information

You have the right to ask for a copy of any of the information we hold about you. For any questions regarding this policy and our privacy practices should be sent by email to contact@enamelshades.co.uk or by writing to HFS Specialities Ltd, Unit 14 Stirchley Trading Estate, Hazelwell Road, Birmingham B30 2PF. Alternatively, you can telephone on 0121 451 1799.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is held by specialist third party payment processors , who specialise in the secure online capture and processing of credit/debit card transactions using the latest industry standard encryption and security standards.

Our website is hosted by an industry leading international specialist and secured using https. When you are on a secure page, a lock icon will appear on the address bar of web browsers and any data transmitted is done so securely.

Non-sensitive details (your email address etc.) are transmitted via email normally over the Internet, and email can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies'

Like most websites, the www.enamelshades.co.uk website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

 

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website or email newsletters may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Customers 16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission before you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website recording

Our web site and website instant messaging system may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

Review of this Policy

We keep this Policy under regular review to ensure compliance with changes in technology and regulations. This Policy was last updated in August 2017.


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